1. Shipping Overview
GLASS & CRYSTAL ESSENCE LLC is committed to delivering glassware, crystal products, and decorative items to customers in the United States and eligible international destinations.
We take reasonable care when preparing orders for shipment and use appropriate packaging methods designed to help protect fragile products during transportation.
This Shipping Policy explains our order processing procedures, estimated delivery times, shipping costs, international delivery requirements, and how to report shipping-related issues.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and applicable public holidays.
Processing includes order verification, product preparation, packaging, and shipment arrangements. Orders may require additional processing time during peak shopping periods, public holidays, inventory checks, or other circumstances beyond our reasonable control.
Orders are not considered shipped until they have been handed over to the shipping carrier.
Once your order has been dispatched, tracking information will be provided when available.
3. United States Domestic Shipping
We ship to eligible addresses throughout the United States, subject to product availability and carrier service coverage.
Estimated domestic delivery time is generally 3–7 business days after dispatch.
Actual delivery times may vary depending on the destination, carrier service, weather conditions, seasonal demand, and other transportation circumstances.
Domestic shipping charges, available delivery methods, and any applicable shipping promotions will be displayed at checkout before you complete your purchase.
4. International Shipping
We offer international shipping to eligible destinations outside the United States, subject to local import regulations, carrier availability, and product shipping restrictions.
Estimated international delivery time is generally 7–20 business days after dispatch.
International shipments may take longer due to customs inspections, import clearance, local delivery arrangements, or other delays outside our reasonable control.
Not all products or shipping services are available in every country or region. If a destination cannot be served, we may need to cancel the affected order and refund the applicable amount paid for the canceled order.
International shipping fees and available delivery options will be shown at checkout when supported for the destination.
5. Shipping Costs
Shipping costs are calculated according to factors such as destination, package weight, dimensions, shipping service, and the delivery options available for the order.
The applicable shipping charge will be displayed at checkout before payment is completed.
Any free-shipping promotions will be subject to the conditions stated in the relevant offer.
Customers are responsible for reviewing the shipping address, selected shipping method, and final order total before submitting an order.
6. Packaging for Fragile Products
Glassware and crystal products require careful handling during transportation.
We take reasonable precautions when packing orders, which may include protective wrapping, cushioning materials, internal separation, and suitable shipping boxes.
Customers should handle delivered packages carefully and avoid exposing glass or crystal products to sudden temperature changes, excessive pressure, or impacts.
Although we use reasonable packaging precautions, damage may occasionally occur during transit. Please refer to the section below if your order arrives damaged.
7. Order Tracking
When tracking is available, we will provide tracking information after the order has been dispatched.
Customers can use the tracking number or carrier link to review shipment progress.
Tracking updates may not appear immediately after dispatch because carriers can require additional time to scan and register packages.
If tracking information has not updated for an extended period or appears inconsistent with the delivery status, please contact us for assistance.
8. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, street address, apartment or unit number where applicable, city, state or province, postal code, and country.
Please contact us as soon as possible if you notice an error in your shipping information.
We will attempt to correct the address before dispatch where operationally possible. Once an order has been handed over to the carrier, address changes may not be possible or may be subject to additional carrier charges.
We are not responsible for delivery problems caused by incorrect or incomplete addresses provided by customers, except where required by applicable law.
9. Customs Duties and International Taxes
International shipments may be subject to customs duties, import taxes, value-added tax (VAT), brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
Customs clearance procedures and processing times vary by country. We cannot guarantee that an international shipment will clear customs within a specific timeframe.
Customers should review their local import requirements before placing an international order.
10. Delayed, Lost, or Undelivered Packages
Estimated delivery dates are provided for guidance and are not guaranteed delivery deadlines.
Delays may result from carrier operations, severe weather, customs inspections, public holidays, incorrect address information, or other circumstances beyond our reasonable control.
If your package appears delayed, please first review the available tracking information. If the package remains undelivered or appears lost, contact us at hello@glasscrystalessence.com with your order number.
We will review the available shipment information and work with the carrier where appropriate to help determine the next steps.
Any resolution will be handled in accordance with the circumstances of the shipment and applicable law.
11. Damaged or Broken Items
If your glassware or crystal products arrive broken, cracked, chipped, or otherwise damaged during transportation, please contact us promptly after delivery.
To help us review the issue, please provide:
- Your order number.
- A description of the damage.
- Clear photographs of the affected product.
- Photographs of the shipping box, protective packaging, and shipping label where available.
Please retain the damaged product and packaging until we have reviewed your report and provided further instructions.
For verified quality-related or transit-damage issues, we will cover applicable return shipping costs when a return is required and will provide an appropriate resolution, such as a replacement or refund, in accordance with our Refund and Return Policy and applicable law.
Do not return a damaged item before contacting us for instructions.
12. Multiple Shipments
Depending on product availability, warehouse arrangements, or package size, an order may occasionally be shipped in multiple packages.
If an order is divided into multiple shipments, tracking information may be provided separately where available.
The delivery dates of individual packages may differ.
13. Delivery Exceptions
We may be unable to complete delivery when a destination is outside the carrier’s service area, import restrictions apply, customs clearance cannot be completed, or other exceptional circumstances arise.
If an order cannot be delivered for reasons beyond our reasonable control, we will review the situation and communicate the available options to the customer.
Any cancellation, return, or refund will be handled in accordance with our applicable policies and legal obligations.
14. Contact Information
For shipping questions, tracking assistance, address corrections, or reports of damaged deliveries, please contact:
GLASS & CRYSTAL ESSENCE LLC
Address: 2545 VALENTINE 6B BRONX NY 10458
Phone: +1 7743933442
Email: hello@glasscrystalessence.com
Website: glasscrystalessence.com
We appreciate your trust in Glass & Crystal Essence and strive to provide a reliable shipping experience for every order.