1. What products do you sell?
We offer a selection of glassware, crystal products, decorative glass items, drinking glasses, serving pieces, and home accents. Please refer to individual product pages for specific product details and availability.
2. Where do you ship?
We ship within the United States and to eligible international destinations. Available shipping destinations and delivery options depend on the product, carrier service, and local shipping restrictions.
3. How long does shipping take?
Orders generally require 1–3 business days to process after payment confirmation.
Estimated delivery after dispatch is generally:
- United States: 3–7 business days.
- International destinations: 7–20 business days.
These are estimates rather than guaranteed delivery dates. Customs inspections, weather, carrier delays, and other circumstances may affect delivery times.
4. How much does shipping cost?
Shipping charges depend on the destination, package weight, dimensions, and available shipping services. Applicable charges will be displayed at checkout before you complete your order.
5. Can I track my order?
When tracking is available, we will provide tracking information after your order has been dispatched. Please allow time for the carrier to update its tracking system.
If you have questions about your shipment, contact hello@glasscrystalessence.com and include your order number.
6. What should I do if my glassware arrives damaged?
Please contact us promptly at hello@glasscrystalessence.com. Include your order number, photographs of the damaged item, and photographs of the packaging where possible.
Please retain the item and packaging until we provide further instructions. Verified transit-damage or quality-related issues will be handled in accordance with our Refund and Return Policy.
7. What is your return policy?
Eligible items may be returned within 30 days of delivery, subject to our return conditions.
Items must generally be unused and in their original condition. Products that have been used or damaged in a way that affects their resale condition are not eligible for return, except where required by applicable law.
Please review our Refund and Return Policy before submitting a return request.
8. Who pays for return shipping?
For verified quality-related issues, including defective or incorrectly supplied products, we cover applicable return shipping costs.
For non-quality-related returns, the customer is responsible for return shipping costs.
Please contact us before sending an item back so that we can provide the appropriate instructions.
9. How long do refunds take?
After an eligible returned product is received and inspected, approved refunds are generally processed within 3–5 business days.
Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the funds.
10. What payment methods do you accept?
Available payment methods are displayed during checkout. Please review the options shown on our website before completing your purchase.
11. Are purchases recurring or subscription-based?
No. Purchases made through our website are one-time transactions. Ordinary product purchases do not enroll customers in subscriptions, automatic renewals, or recurring payment plans.
12. Are international orders subject to additional charges?
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.
13. How should I care for glassware and crystal products?
Handle glass and crystal products carefully and follow the care instructions provided with each item. Avoid impacts, excessive pressure, and sudden temperature changes.
Do not assume a product is dishwasher-safe, microwave-safe, or oven-safe unless the product description expressly confirms its suitability.
14. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We will attempt to accommodate your request before the order is processed for shipment, where operationally possible.
Once an order has shipped, it may need to be handled under our Refund and Return Policy.
15. How can I contact customer support?
You can reach us using the contact details below:
GLASS & CRYSTAL ESSENCE LLC
Address: 2545 VALENTINE 6B BRONX NY 10458
Phone: +1 7743933442
Email: hello@glasscrystalessence.com
Website: glasscrystalessence.com
For order-related questions, please include your order number so that we can assist you more efficiently.