1. Introduction
GLASS & CRYSTAL ESSENCE LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or making purchases through glasscrystalessence.com.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse our website, place an order, contact customer service, or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Company Information
Company Name: GLASS & CRYSTAL ESSENCE LLC
Business Address: 2545 VALENTINE 6B BRONX NY 10458
Phone: +1 7743933442
Email: hello@glasscrystalessence.com
Website: glasscrystalessence.com
3. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
A. Information You Provide
When placing an order or contacting us, you may provide:
- Name and contact details.
- Billing and shipping addresses.
- Email address and telephone number.
- Order details, purchased products, and transaction records.
- Customer service communications and information you voluntarily provide.
B. Payment Information
Payments are handled through the payment methods and payment service providers available at checkout.
We may receive payment confirmations, transaction references, payment status, and limited billing information necessary to manage orders and refunds.
We do not intentionally store complete payment card numbers or card security codes on our website servers.
C. Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address and approximate geographic location derived from it.
- Browser type, device type, and operating system.
- Pages viewed, referring websites, and interactions with website content.
- Access dates, timestamps, and diagnostic information.
- Cookie identifiers and similar online technologies.
4. How We Use Personal Information
We may use personal information for the following purposes:
- Processing, fulfilling, and delivering orders.
- Collecting payments and managing refunds.
- Providing order confirmations, shipping updates, and customer support.
- Responding to questions, complaints, and return requests.
- Maintaining website functionality, security, and performance.
- Detecting fraud, unauthorized transactions, and other harmful activity.
- Complying with legal, tax, accounting, and regulatory obligations.
- Understanding customer preferences and improving our products and services.
- Sending promotional communications where permitted by law and subject to applicable consent and opt-out requirements.
We do not use personal information for purposes materially different from those disclosed here without providing additional notice or obtaining consent where required.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential website functions and improve the browsing experience.
These technologies may be used to:
- Remember shopping cart contents and checkout preferences.
- Maintain website security and functionality.
- Understand website traffic and performance.
- Measure the effectiveness of marketing campaigns, where applicable.
- Support advertising or personalization, where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functions, checkout, or other website features.
Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
6. How We Share Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary:
A. Service Providers
We may share information with service providers that help us operate our business, including:
- Payment processors and payment service providers.
- Shipping carriers and delivery providers.
- Website hosting, maintenance, and security providers.
- Customer service and communication platforms.
- Analytics and marketing service providers, where applicable.
These providers may process information on our behalf in accordance with their services, contractual obligations, and applicable law.
B. Legal and Security Purposes
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate suspected fraud, or protect the safety and security of our customers and business.
C. Business Transactions
Personal information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable privacy requirements.
We do not sell personal information for monetary consideration. If our use of advertising or analytics technologies constitutes “sharing” under applicable California privacy law, we will provide the legally required disclosures and opt-out mechanisms.
7. California Privacy Rights (CCPA/CPRA)
If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business, you may have the following rights, subject to applicable exceptions:
A. Right to Know
You may request information about the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collecting or using it, and the categories of third parties to whom it has been disclosed.
B. Right to Delete
You may request the deletion of personal information we have collected about you, subject to legal exceptions, including obligations to maintain certain transaction, tax, accounting, or compliance records.
C. Right to Correct
You may request correction of inaccurate personal information that we maintain about you.
D. Right to Opt Out of Sale or Sharing
You may have the right to opt out of the sale or sharing of your personal information as those terms are defined under California law.
We do not sell personal information for monetary consideration. If our activities constitute sharing for cross-context behavioral advertising, you may exercise applicable opt-out rights by contacting us at hello@glasscrystalessence.com.
Where legally required and technically applicable, we will honor recognized opt-out preference signals, including Global Privacy Control.
E. Right to Limit Sensitive Personal Information
Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information beyond permitted purposes. We will provide the relevant mechanism if our processing practices trigger this requirement.
F. Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising your privacy rights.
G. How to Submit a Request
To exercise an applicable California privacy right, email hello@glasscrystalessence.com with the subject line “California Privacy Request.”
We may need to verify your identity before processing certain requests. Authorized agents may submit requests where permitted by law, subject to applicable verification and authorization requirements.
We will respond within the time periods required by applicable law.
8. International Customers and Data Transfers
Our website serves customers in the United States and eligible international destinations.
If you access our website or place an order from outside the United States, your personal information may be processed in the United States or other countries where our service providers operate.
Privacy protections and legal requirements may differ between jurisdictions. Where required, we will implement appropriate safeguards for international transfers and respect applicable data protection rights.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Order and transaction records may be retained for up to seven years after an order is completed, where appropriate for tax, accounting, fraud prevention, dispute resolution, and legal compliance purposes.
Other information may be retained for shorter or longer periods depending on its purpose, applicable legal requirements, security needs, and whether the information is still necessary.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable law.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Payment transactions are handled through applicable payment service providers, which may maintain their own security controls and compliance programs.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.
11. Children’s Privacy
Our website is intended for a general shopping audience and is not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13 without legally required authorization. If we learn that such information has been collected inappropriately, we will take reasonable steps to delete it, subject to applicable law.
Parents or legal guardians who believe a child has provided personal information may contact us at hello@glasscrystalessence.com.
12. Third-Party Websites
Our website may contain links to third-party websites, payment services, or other external platforms.
We are not responsible for the privacy practices, content, or security of websites that we do not operate. We encourage customers to review the privacy policies of those third parties before providing personal information.
13. Your Privacy Choices
Depending on your location and applicable law, you may be able to:
- Request access to or correction of your personal information.
- Request deletion of eligible personal information.
- Opt out of promotional emails by using the unsubscribe link included in the message.
- Manage cookies through your browser settings and any consent tools available on our website.
- Exercise applicable rights concerning the sale or sharing of personal information.
Opting out of promotional communications will not prevent us from sending necessary transactional messages, such as order confirmations, delivery updates, or important service notices.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, service providers, or legal obligations.
Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:
GLASS & CRYSTAL ESSENCE LLC
2545 VALENTINE 6B BRONX NY 10458
Phone: +1 7743933442
Email: hello@glasscrystalessence.com
Website: glasscrystalessence.com