1. Return Eligibility
At Glass & Crystal Essence, we want our customers to be satisfied with their glassware and crystal purchases.
Eligible items may be returned within 30 days of delivery, provided that the return meets the conditions outlined in this policy.
To qualify for a return, products must:
- Be unused and in their original condition.
- Include original packaging, protective inserts, accessories, and other items supplied with the product, where applicable.
- Be adequately packaged to prevent additional damage during return shipping.
Due to the fragile nature of glass and crystal products, we recommend retaining the original packaging until you are satisfied with your purchase.
Items that have been used, improperly handled, modified, or damaged in a manner that affects their resale condition are not eligible for return, except where required by applicable law.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.
Please email hello@glasscrystalessence.com and include:
- Your order number.
- A description of the issue.
- Clear photographs of the product, packaging, and any visible damage, where applicable.
We will review the information and provide instructions for resolving the issue. Depending on the circumstances and applicable law, the resolution may include a replacement, return, or refund.
Return shipping costs for verified quality-related issues will be covered by us. Please wait for our instructions before returning a damaged or defective product.
3. Non-Quality-Related Returns
If you wish to return an eligible item because you changed your mind, selected the wrong product, or no longer need the item, you may request a return within the 30-day return window.
For non-quality-related returns:
- The customer is responsible for return shipping costs.
- The product must be unused and in its original condition.
- The product must be securely packaged to reduce the risk of breakage during transit.
Original shipping charges are generally non-refundable for non-quality-related returns, except where required by applicable law or otherwise stated at the time of purchase.
4. Non-Returnable Items
Unless otherwise required by applicable law, the following items are not eligible for return:
- Products that have been used.
- Products damaged after delivery due to misuse, accidents, or improper handling.
- Products with missing components or packaging when the missing items affect resale condition.
- Products that have been altered or damaged in a way that prevents resale.
This policy does not limit any mandatory rights customers may have under applicable consumer protection laws.
5. How to Request a Return
To request a return, follow these steps:
Step 1: Contact Us
Email hello@glasscrystalessence.com with your order number and the reason for your return.
Step 2: Receive Return Instructions
Our customer service team will review your request and provide return instructions, including the appropriate return destination and any authorization requirements.
Step 3: Package the Product
Carefully package the item using suitable protective materials. Glassware and crystal products should be protected against movement, impact, and pressure during transit.
Step 4: Ship the Return
Send the package according to the instructions provided. We recommend using a trackable shipping service and retaining proof of shipment.
Please do not send returns to an address other than the designated return destination confirmed by our customer service team.
6. Refund Processing
Once we receive your returned item, we will inspect it to determine whether it meets the return eligibility requirements.
Approved refunds will generally be processed within 3–5 business days after the returned product is received and inspected.
Refunds will be issued to the original payment method used for the purchase.
Please note that your bank, credit card issuer, or payment provider may require additional time to display the refunded amount in your account.
If a refund has been approved but has not appeared after the applicable processing period, please contact your payment provider or email us for assistance.
7. Exchanges and Replacements
If you receive a defective, damaged, or incorrect product, please contact us to discuss the available resolution.
Replacement availability depends on product inventory and shipping eligibility. If a replacement is unavailable, an appropriate refund or alternative resolution may be offered in accordance with applicable law.
8. Shipping Damage and Fragile Items
Because glass and crystal products can break during transportation, customers should inspect their packages promptly after delivery.
If an item arrives broken or visibly damaged, please retain the product and packaging, take photographs where possible, and contact us promptly.
We will review the circumstances and provide reasonable assistance with the claim and resolution process.
Customers should not discard damaged items or packaging before contacting us if these materials may be needed to assess the issue.
9. International Returns
We accept eligible return requests from customers in the United States and eligible international destinations, subject to applicable shipping restrictions and local consumer protection laws.
For non-quality-related international returns, the customer is responsible for return shipping costs and any applicable charges associated with sending the item back.
For verified quality-related issues, we will cover the applicable return shipping costs in accordance with our return instructions and applicable law.
Customs duties, import taxes, and other international charges are handled according to applicable law and the terms disclosed at checkout. Refunds of such charges are not guaranteed unless required by law.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at hello@glasscrystalessence.com.
Cancellation requests can be accommodated before an order has been processed for shipment, where operationally possible. Once an order has shipped, it may need to be handled under this Refund and Return Policy.
If an order is successfully canceled after payment has been collected, the applicable refund will be issued to the original payment method.
11. Contact Information
For return requests, refund questions, or assistance with damaged products, please contact:
GLASS & CRYSTAL ESSENCE LLC
Address: 2545 VALENTINE 6B BRONX NY 10458
Phone: +1 7743933442
Email: hello@glasscrystalessence.com
Website: glasscrystalessence.com
We appreciate your business and are committed to providing clear, fair, and reliable customer service.