1. Introduction
Welcome to Glass & Crystal Essence. These Terms and Conditions govern your access to and use of glasscrystalessence.com, operated by GLASS & CRYSTAL ESSENCE LLC.
By accessing our website or purchasing products from us, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.
2. Company Information
Company Name: GLASS & CRYSTAL ESSENCE LLC
Business Address: 2545 VALENTINE 6B BRONX NY 10458
Phone: +1 7743933442
Email: hello@glasscrystalessence.com
Website: glasscrystalessence.com
3. Products and Descriptions
We offer glassware, crystal products, decorative glass items, drinkware, serving pieces, and other related home and lifestyle products.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, and specifications are accurate. However, slight variations in color, transparency, finish, and appearance may occur due to lighting, screen settings, manufacturing processes, or the nature of glass and crystal materials.
Customers should review product descriptions, dimensions, care instructions, and other relevant details before placing an order.
4. Orders and Acceptance
When you place an order through our website, you agree to provide accurate and complete billing, shipping, and contact information.
An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance. We reserve the right to cancel or decline an order when necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or inaccurate order information.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.
5. Pricing and Payments
All product prices and applicable charges will be displayed during checkout. Prices, promotions, and product availability may change without prior notice, except where prohibited by law.
Customers are responsible for reviewing the final order total, including shipping fees, taxes, and any applicable international charges, before completing payment.
Payments are processed through the payment methods made available at checkout. We do not intentionally store complete payment card numbers or card security codes on our website servers.
6. One-Time Purchases
All purchases made through our website are one-time transactions. We do not enroll customers in subscriptions, automatic renewals, or recurring payment plans through ordinary product purchases.
Customers will be charged for the products and any applicable fees associated with the individual order they place.
7. Shipping and Delivery
We ship products to eligible destinations within the United States and internationally, subject to product availability and shipping restrictions.
Processing times, estimated delivery windows, shipping charges, and available delivery services will be communicated through our Shipping Policy or during checkout.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.
Delivery estimates are not guarantees. Delays may occur due to carrier operations, customs inspections, weather, public holidays, or other circumstances beyond our reasonable control.
Customers should inspect packages upon delivery and contact us promptly if products arrive damaged, incomplete, or incorrect.
8. Returns and Refunds
We accept eligible returns in accordance with our Refund and Return Policy.
Items that have been used, damaged through improper handling, or altered in a way that affects their resale condition may not qualify for a return, except where required by applicable law.
For eligible returns, customers must follow our return instructions and obtain any required authorization before sending products back.
Return shipping costs for quality-related issues, such as defective or incorrectly supplied products, will be covered by us. For returns due to non-quality-related reasons, the customer is responsible for return shipping costs.
After an eligible returned item is received and inspected, approved refunds will generally be processed to the original payment method within 3–5 business days. Additional time may be required for the payment provider or financial institution to post the refund.
Please review our full Refund and Return Policy for details.
9. Glass and Crystal Product Care
Glass and crystal products may be fragile and require careful handling. Customers should follow the product-specific care instructions provided with each item.
Unless a product is expressly described as suitable for a particular use, customers should not assume that it is dishwasher-safe, microwave-safe, oven-safe, or suitable for exposure to extreme temperatures.
Avoid sudden temperature changes, impacts, and improper stacking. Keep broken glass and crystal away from children and pets, and dispose of broken pieces safely.
We are not responsible for damage caused by misuse, improper cleaning, failure to follow care instructions, or accidents occurring after delivery, except where applicable law provides otherwise.
10. Intellectual Property
All website content, including text, photographs, graphics, logos, product descriptions, page layouts, and other materials, is owned by or licensed to GLASS & CRYSTAL ESSENCE LLC unless otherwise indicated.
You may access and use this content for personal, non-commercial purposes. Reproduction, distribution, modification, or commercial use without prior written permission is prohibited, except as permitted by law.
11. Website Use
You agree not to use our website for unlawful purposes, attempt unauthorized access to our systems, interfere with website operations, submit fraudulent orders, or distribute malicious software.
We may restrict or suspend access when reasonably necessary to protect our website, customers, business operations, or legal rights.
12. Limitation of Liability
To the extent permitted by applicable law, GLASS & CRYSTAL ESSENCE LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
14. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business practices, website functionality, or legal obligations.
The revised version will be posted on this page with an updated effective date. Your continued use of the website after changes take effect constitutes acceptance of the revised terms to the extent permitted by law.
15. Governing Law
These Terms and Conditions shall be governed by the applicable laws of the State of New York and the United States, without disregarding any mandatory consumer protection rights that apply in the customer’s jurisdiction.
Any dispute will be handled by a court or other competent authority with appropriate jurisdiction under applicable law.
16. Contact Us
If you have questions regarding these Terms and Conditions, please contact us:
GLASS & CRYSTAL ESSENCE LLC
2545 VALENTINE 6B BRONX NY 10458
Phone: +1 7743933442
Email: hello@glasscrystalessence.com
Website: glasscrystalessence.com